Purpose:

Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership. Perform general office support including receptionist duties and basic accounting transactions.

Responsibilities:

Fields internal and external customer inquiries to the Service Department.
Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced.
Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager.
Maintains Service Department filing and records.
Maintains accessories and supplies and prepares replacement orders.
May prepare Service Technician efficiency reports.
Follows all safety rules and regulations in performing work assignments.
Other duties assigned by Management or directly related to customer service.
Completes daily cash reconciliation and bank deposit for location and posts necessary entries in the accounting system as required.
Greet incoming customers and direct them to appropriate contact or department.
Answer incoming calls through main telephone number.
Process incoming and outgoing mail and process intercompany mail.
Responsible for ordering office supplies and ensuring office equipment is operating properly, for processing bank deposits, picking up and dropping off mail and obtain petty cash balance on a daily basis.
Perform related clerical duties, such as data entry, word processing, maintaining filing and record systems.

Experience, Education, Skills and Knowledge:

1+ years in an office environment or as an administrative assistant is preferred.
Understands basic accounting fundamentals.
Ability to use standard desktop load applications such as Microsoft Office and internet functions.
High School Diploma or equivalent experience.
Strong organizational and time management skills.
Professional telephone etiquette.
Strong oral and written communication skills.
Manage and prioritize multiple tasks at one time.

Battle River Implements

Service Writer/Admin

About the Job