Parts Technician
Department: Parts
Purpose:
This position is responsible for providing exceptional customer service to all internal and external customers through the selling, receiving, and delivering of parts and accessories through face-to-face interaction and telephone customer service. This position will be the ‘first impression’ customers have of Battle River Implements; therefore, a desire to provide a high level of customer service is required.
Responsibilities:
- Promotes and sells products and/or services to meet customer needs.
- Supplies Service Technicians with parts as required.
- Assists with preparing and maintaining merchandise store displays.
- Verifies receipting of incoming and outgoing shipments and assists with placing Machine Down and Stock Orders in their proper inventory locations.
- Follows the company process and procedure for shipping and receiving of all goods and services.
- Assists in keeping the parts department clean and orderly.
- Contact customers in a timely manner to notify them that their special order is ready for pickup.
- Follows up on shortages and expedites issues by reporting to the manager.
- Assists in maintaining all departmental tools, equipment, and vehicles in good working order.
- Operate a forklift to move parts inventory as necessary.
- Assist with the annual physical inventory verification.
- Attend and participate in in-house or external training programs and/or Department meetings as requested by Management.
- Follows all safety rules and regulations in performing work assignments.
- Other duties assigned by Management or directly related to customer service.
Experience, Education, Skills, and Knowledge:
- A farming background is preferred.
- Very competitive wages based on apprenticeship level
- Proficient oral and written communication skills.
- A valid driver’s license is required.